Rachel demonstrated a comprehensive understanding and appreciation of the particular challenges in working with vulnerable groups.

Rushmoor Citizens Advice Bureau

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Market Research: Reception Facility for Community & Voluntary Organisations

Date: March 2001 - July 2001

Client: Hammersmith & Fulham Action for Disability

HAFAD and the Urban Partnership Group were considering the creation of a service providing a telephone reception facility for community and voluntary organisations. Papworth Research & Consultancy investigated the market for this service and the potential ways in which the service might be developed through the following research activities:

Examining local authority maintained lists of community and voluntary sector organisations to develop an understanding of the nature of the sector locally.

Telephone interviews with 21 community & voluntary sector organisations.

Telephone interviews with five organisations providing a similar or related service.

Investigating relevant telecommunications equipment and services.

Papworth Research & Consultancy Ltd : 92 Bonchurch Road, Brighton, East Sussex BN2 3PH : +44 (0) 1273 699993
Registered in England & Wales | Registration number: 07302269 | Registered office: First Floor, Telecom House, 125-135 Preston Road, Brighton, BN1 6AF