Market Research: Reception Facility for Community & Voluntary Organisations
- Date: March 2001 - July 2001
- Client: Hammersmith & Fulham Action for Disability
HAFAD and the Urban Partnership Group were considering the creation of a service providing a telephone reception facility for community and voluntary organisations. Papworth Research & Consultancy investigated the market for this service and the potential ways in which the service might be developed through the following research activities:
Examining local authority maintained lists of community and voluntary sector organisations to develop an understanding of the nature of the sector locally.
Telephone interviews with 21 community & voluntary sector organisations.
Telephone interviews with five organisations providing a similar or related service.
Investigating relevant telecommunications equipment and services.