Papworth research and Consultancy

Rachel delivered an insightful and effective report. The recommendations will be used to shape our service for the future.

Hastings and St Leonards Childrens Centres





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Finance & Call Centre Sector Study

Date: December 1998 - March 1999
Client: Bradford & District Training & Enterprise Council
Bradford & District Training & Enterprise Council (TEC) commissioned a study of the finance & call centre sector in its area with the following aims:
  • To define the structure of the industry in Bradford & District.

  • To examine recent and anticipated forces acting on the industry.

  • To gauge the impact of the industry on the local economy in terms of forward and backward linkages between the sector and other local businesses.

  • To map existing support in the sector.

  • To examine the needs of the industry to enhance its competitiveness.

  • To develop appropriate policy actions to ensure that the industry had the most effective benefits on the local economies and population of the District.

    The study had the following methodology:
  • An analysis of Bradford & District TEC's employer database.

  • A quantitative telephone survey of employers.

  • Qualitative face-to-face interviews with large employers.

  • Qualitative face-to-face interviews with organisations that supported employers and/or employees within the sector.
  • Papworth Research & Consultancy Ltd :  92 Bonchurch Road, Brighton, East Sussex BN2 3PH  :  +44 (0) 1273 699993
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